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Preparing for Arrival

Get ready for a smooth and stress-free check-in — here’s what to know before arriving at Kitnap, your trusted cat hotel in Singapore.

Booking and Registration

  • All bookings are managed through your personal account created with us.
  • Download guide for step-by-step instructions to create your account and start booking a stay.
  • You may download the customer portal app to manage your booking and records, as well as access your cat’s daily reports, photos and videos!

What To Pack

Being away from home can be nerve-wracking, for both you and your cat. That’s why we suggest packing a few of their favourite things to help them settle in and make their pet boarding stay at Kitnap feel just like home.

Here are some suggestions:
  • Their Favorite Blanket or Bed
    A familiar scent can do wonders. A well-loved blanket or bed from home helps your cat feel secure and soothed in
    a new space.
  • Their Regular Food
    To avoid any tummy troubles or disruptions in routine,
    please bring their usual food in sealed/airtight containers that preserve food quality.
  • A Piece of “Home”
    Some cats relax better with an item that smells like
    you—such as a worn T-shirt or pillowcase. It is a small step that can make a big difference.
  • A Favorite Toy (or Two!)
    Whether it’s a stuffed mouse or a feather wand, familiar toys keep your cat engaged and comforted.
  • Medication & Instructions
    If your cat is on any medications or supplements, bring enough for the entire stay, with clearly labeled instructions.
With your help, we’ll make sure your cats feel safe and well-cared for from Day One.

FAQs

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  • General

    • What are your operating hours?
      We operate from 9am – 6pm, Mondays to Sundays.
    • Are you a AVS-licensed boarding facility?
      Yes, we operate under AVS’ strict guidance as a licensed cat hotel and boarding facility.  Beyond regulations, we also incorporate best practices in what we do.
    • Do you have in-house grooming capabilities?
      Yes we have certified cat grooming capabilities at Kitnap!  At this moment, our grooming services are available only to boarding guests.

  • Booking and
    Admission Criteria

    • How do I book a stay?
      For first-time guests, you will be required to create an account (download instructions guide here) where your requests are submitted. We will request for full payment to secure a booking.
    • What are your admission criteria?
      All cat guests must:

      • Be fully vaccinated within the past 12 months.
      • Be sterilised
      • Be free from fleas, ticks and worms. Spot-on treatment is required at check-in.
      • Not show signs of illness, injuries or distress at check-in.
    • What if my cat is not vaccinated?
      To comply with AVS licensing terms, we can only accept cats that are fully vaccinated.. Alternatively, we accept a vet’s letter confirming your pet is fit for boarding.
    • Do you accept cats with FIV/FELV?
      For risk management reasons, we prefer not to accept cats tested positive for FIV/FELV. We may consider accommodating them at a future time.  Please inform us if any of your cats were tested positive for FIV/FELV.
    • What are your cancellation policies?
      Cancellations made within 14 days prior to check-in are subject to a $100 cancellation fee. The balance of the prepaid amount will be converted into hotel credit for future bookings. All hotel credits are non-refundable.

  • Before Arrival

    • What are your check-in/check-out times
      Check-ins between 3pm – 5pm.  Early check-in may be requested from 11am (50% room charge applies).
      Check-outs between 10am – 12 noon.  Late check-out may be requested until 6pm (50% room charge applies).
    • Are you able to pick up my cat from our home?
      Yes, we can provide private transport pick-up and drop-off.
      Please select this add-on service when making your
      booking.
    • Do you provide food for my cat?
      To keep your cat’s tummy happy and their routine
      consistent, we kindly ask that you provide sufficient
      amounts of their usual food for the duration of their stay.
      Familiar meals reduce stress and avoid digestive upsets.
    • What do I need to bring for my cat’s stay?
      Aside from providing food and any medication, we
      encourage you to bring items that carry the familiar scent of
      home.
    • Can I provide my own spot-on treatment instead of purchasing from you?
      Definitely! We require spot-on treatment to be applied at check-in, so please bring your own treatment along. Or you may purchase the treatment from us at $20 by
      selecting the add-on service when making your booking.

  • During Their Stay

    • Are you able to accommodate cats with special medical or dietary needs?
      Absolutely! Let us know the details in advance, and we will follow your instructions closely.
    • Will my cat interact with other cats?
      No, our guests have their own private suites to relax in and will take turns to play at the common areas everyday. We do not allow socialising between cats from different households for safety and hygiene reasons.
    • Can I check in on my cat remotely?
      Certainly, our private rooms and suites come installed with pet cameras – you will be able to check in on your cat anywhere, anytime!
    • Can I visit the cats during their stay?
      You are welcome to visit your cat by making prior appointment between 2pm – 5pm via our Hotel Tour page.

    Contact Us

    Have a question or need more information? Fill out the form and our team will get back to you shortly.

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