1. Booking and Payment

• A booking is confirmed only upon receipt of a completed booking form and full payment of the total fees.
• Cancellations made within 14 days prior to check-in are subject to a $100 cancellation fee. The balance of the prepaid amount will be converted into hotel credit for future bookings. All hotel credits are non-refundable.
• Payment can be made via PayNow UEN 202437272M or QR code will be provided upon confirmation

2. Check-in/out Timings

• Check-in times are limited to 2pm – 6pm.  Early check-in requests can be made starting earliest from 11am subject to 50% of room charge.
• Check-out times are limited to 10am – 12pm.  Late check-out requests can be made ending latest by 6pm subject to 50% of room charge.

3. Health and Vaccination

• All cats must be in good health and up-to-date on the following vaccinations:
  • Feline parvovirus/panleukopenia (FPV)
  • Feline calicivirus (FCV)
  • Feline herpesvirus/rhinotracheitis (FHV)
• These vaccinations are to be completed at least two (2) weeks before check-in.
• Proof of vaccination is required as part of onboarding.
• Cats, if recently sterilised, must have recovered for at least two (2) weeks prior to check-in.
• Cats must be free from fleas, ticks, and worms. If signs of infestation are present, treatment will be provided at the owner’s expense.
• Kitnap will apply spot-on treatment to your cats at check-in. You may choose to bring your own treatment pipette or alternatively, purchase one from Kitnap.
• Kitnap reserves its right to refuse admission to any cat showing signs of illness or distress, for the well-being of all our guests

4. Animal Compatibility

• You confirm that all cats booked to be lodged together are compatible and do not pose harm to each other.  
• You further agree and acknowledge that Kitnap shall not be held liable for any injuries, illness, stress or death arising from conflicts between cats lodged together.
• You indemnify and hold harmless Kitnap, its staff and representatives from any claims, losses, damages or expenses (including veterinary fees) resulting from such incidents.
• Kitnap reserves its rights to separate pets if signs of incompatibility or aggression are observed.  Additional costs for separate lodging will be borne by you.

5. Medical Emergencies

• In the unlikely event of illness or injury during your cat’s stay, we will contact you or your emergency contact immediately.
• If urgent care is needed and we cannot reach you, we will proceed with veterinary care as advised by a licensed veterinarian.
• Any veterinary costs incurred will be the responsibility of the owner.

6. Feeding and Special Needs

• We recommend bringing your cat’s usual food to keep their routine consistent. Please label everything clearly.
• Feeding instructions, medication (if any), and special care notes must be provided in writing.
• We are happy to administer prescribed medications as directed.

7. Personal Items

• You are welcome to bring familiar items like toys or blankets to help your cat feel at home.
• While we do our best to take care of personal belongings, we cannot accept responsibility for loss or damage.

8. Photos and Updates

• We may take photos or videos of your cat during their stay for updates or marketing purposes. Please let us know if you prefer to opt out.

9. Liability

• While every effort is made to ensure your cat’s safety and well-being, boarding is not without risk.
• We cannot be held liable for illness, injury, or loss due to circumstances beyond our control, including pre-existing conditions or natural causes.
• You agree to indemnify and hold us harmless for any claims arising from your cat’s stay.

10. Abandoned Pets

• If a cat is not collected within two (2) days of the scheduled pick-up date and we are unable to reach you, the cat will be considered abandoned.
• In such cases, we reserve the right to rehome or transfer the cat to a local animal welfare organization. Any associated costs will be your responsibility.

11. Agreement

By confirming your booking, you acknowledge that you’ve read, understood, and agreed to these terms and conditions.

We’re honoured to care for your cat and promise to treat them as one of our own during their stay.